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05.22.09

Part 3: Initial Insights to Customer-A Case Study in Cognitive Systems Engineering Usability Evaluation CSE Blog | (0)
It's interesting trying to introduce Cognitive Systems Engineering (CSE) to a new customer meeting (a mix of users, managers, and system developers). In some ways it's a bit like speaking a foreign language. Terms, concepts, patterns, etc., that are fundamental to us are like puns...they are almost impossible to translate. (I once saw a James Bond film with German subtitles...the translation was accurate...but the puns were gone...the audience thought I was nuts for laughing.) We always get a bit of that when we talk CSE to a new crowd, particularly for something like an evaluation...where they are expecting things like ...

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