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07.20.09

Part 4: Final Results-A Case Study in Cognitive Systems Engineering Usability Evaluation CSE Blog | (0)
We recently gave the final presentation to our customer(s) on our system Usability evaluation; customer(s) is notionally plural since we presented to all the different perspectives - users, managers, financial managers, developers, contractors, etc. This combination makes tailoring the presentation difficult, so we just stayed with our 'center': insights about the current system inspired by Cognitive Systems Engineering. By this point, the customers were becoming familiar with our unusual point of view, and the resulting unusual insights. They had also raised their expectations of what would come of all this. Initially they expected 'look and feel' improvements...now they were demanding a truly ...

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