Resiliency is our Mission

Enabling advanced decisions is our passion

RCS has codified 35 years of decision support science into a methodology that cuts through complexity in the most challenging environments. Our team of certified cognitive systems engineers, software developers, human-factors specialists, and visual designers are masters at enabling advanced decisions.


To make smarter, faster decisions within high-stakes, fast-paced environments, you must combine two forms of intelligence that don't easily mesh:

Human Computer Venn Diagram

RCS focuses on the point where these two intersect, which is also where the toughest problems appear. Time after time, people make bad decisions because they are:

  • Overwhelmed by data
  • Drowning in well-intentioned alarms or alerts
  • Viewing data in formats designed for computers rather than information designed for human beings

To put it simply, we are ergonomic specialists for the brain. Using our proprietary Cognitive Resilience Model™, we help organizations escape data analysis and decision-making complexity by adapting computer intelligence systems so they are comfortable for users. We make your current systems conform to your preferences, rather than forcing you to think like a computer.

We work with many different systems created by large technology companies. These offerings have many extraordinary capabilities, but most lack that final essential piece: conforming perfectly to the way you and your colleagues think.


William C. Elm

Founder, President, CSE Fellow

Bill Elm's career began as a Cognitive Systems Engineer designing Advanced Control Rooms for commercial nuclear power plants, including an alarm management system that still defines the state of the art. He is one of the longest practicing Cognitive Systems Engineers, combining over 40 years of applied CSE experience in domains ranging from process control to national intelligence. Currently he is focused on Advanced Decision Support using Big Data Analytics to team effectively with corresponding advances in decision-making tradecraft.

Mr. Elm's military career includes an ROTC Commission in 1977 from Carnegie-Mellon University as a Distinguished Military Graduate, with further military education including Airborne, Ranger, Military Intelligence Officer Basic and Advanced Courses, CAS3, and Command and General Staff College. He has held leadership positions up to MI Battalion Command, Brigade S3, as well as Intelligence Staff Officer Positions at various levels up to Joint Command, receiving numerous decorations and awards including the Meritorious Service Medal. His military career spanned 27 years of active and reserve service, retiring as a Lieutenant Colonel, Military Intelligence in 2004. Mr. Elm now applies his background in ISR asset management, All Source and SIGINT Analysis, and Intelligence Operations to the design of advanced decision support systems for national and commercial customers.


  • Carnegie Mellon University
  • Distinguished Military Graduate, 1977
  • BS and MS in Electrical Engineering
  • Westinghouse B. G. Lamme scholar
  • PhD coursework in Artificial Intelligence
  • United States Army
  • Airborne, Ranger, Command and General Staff College
  • Intelligence Staff Officer (Joint Command)
  • MI Battalion Command, Brigade Operations Officer
  • Lieutenant Colonel, Military Intelligence


  • Military awards and decorations up to Meritorious Service Medal
  • Cognitive Systems Engineering (CSE) Fellow
  • Westinghouse B. G. Lamme Scholar
  • Holds several patents and published articles

Our People

RCS has assembled an interdisciplinary team of certified cognitive systems engineers, senior HADOOP-certified software developers, human-factors specialists, and visual designers who are all aligned around one mission: bringing resiliency to high-stakes, fast-paced decision-making environments. Our best-in-class people, technology, and Cognitive Resilience Model™ deliver results that consistently exceed our client expectations.

Our Clients

We are fortunate to work with some of the best and brightest organizations in the world. From defense to finance, healthcare to energy, we bring greater simplicity and effectiveness to command and control for executives and analysts working within critical, challenging decision-making environments.